Frequently Asked Questions

Yes, all resin items will have some degree of bubble formation due to a natural chemical reaction that occurs as the resin cures. I do my best to minimize bubbles by ensuring accurate temperature levels and monitoring the curing process.

I currently only offer drop-off and pick-up services. You will drop off your flowers to me, and I will guide them through an extensive drying process. The time it takes to process your bouquet varies, as I work on them in the order they are received.

Absolutely! Upon request, I will send you a picture of the proposed design. If you prefer not to see it beforehand, I'll use my artistic vision to arrange your flowers in a stunning way.

The casting of your floral arrangement in resin can take up to 3–4 weeks. After that, I will demold, sand, and buff the piece, which is the final stage of the preservation process. The total process takes approximately 4–6 weeks.

Since each piece is hand-cast, there might be small imperfections, such as particles from flower shedding. These unique characteristics add to the charm of your custom piece.

Yes, your flowers will go through an extensive drying process that may cause them to change in quality and texture. It's normal for flowers to become more brittle and for their hues to fade. Certain flowers may show translucent spots once placed in resin.

Scratches are a natural part of working with resin, as it is a hard plastic. To clean your piece and minimize scratches, we recommend using a microfiber cloth along with soap and water or isopropyl alcohol. Avoid abrasive materials that could cause further damage.

The cloudy lines you see are typically the result of micro bubbles forming during the curing process. While we take measures to minimize bubble formation by controlling the temperature, some micro bubbles may still occur due to the natural properties of resin. These are a common characteristic and do not affect the integrity of your piece.

While many resin pieces are UV-resistant, prolonged exposure to direct sunlight can lead to fading or yellowing. For outdoor use, we recommend checking the specific properties of your item and taking care to bring it indoors when not in use. Exposing your pieces to extreme heat or direct sunlight for prolonged periods can cause fading or warping.

Due to the handcrafted nature of our resin pieces, we typically do not accept returns or exchanges.

Unfortunately, due to limited storage space, any pieces that are not picked up within 3 months of completion will be discarded.

Our storage space is limited, and we need to ensure we can accommodate all customers' projects. This policy helps us maintain an organized and efficient workspace.

Yes, we will send reminders via direct message / email when your piece is ready for pickup and follow up as the deadline approaches. However, it is your responsibility to ensure the piece is picked up in time.

Once a piece is discarded, we cannot offer refunds or replacements. Please ensure you collect your completed pieces within the timeframe to avoid this situation.

We will notify you via direct message / email when your piece is complete and ready for pickup. Be sure to provide accurate contact information when placing your order.

Yes, you can authorize someone to pick up your piece.